Frequently Asked Questions
General EVENT Rentals FAQ
When do I pay for event?
100% of Payment will be paid upon invoice.
What is your cancellation policy?
Events canceled due to weather will be refunded immediately. Events cancelled from Guest Party will not receive a refund from event, but can use it as credit towards next event
What if the weather is bad and my event has to be cancelled?
No worries! Your safety is number one and We do not want to drive in inclement weather either! if there is a cancellation due to weather, your deposit will be refunded or you will have the option to apply it toward a future event. while we will make every effort to bring your dreams to life, we reserve the right to cancel due to inclement weather, both for our safety and for yours. If this occurs, your deposit will be refunded in full.
Movie Screen and soft play are not to be used outside when it is raining. If you have a big enough space you may use them inside!
What if I want multiple days?
Please contact us prior to booking if you would like multiple days. If there is availability, you can certainly reserve Rentals for multiple days. Day 2 and beyond will receive a 20% discount on the rental rate for those days only. Please note that the furnishings will not be laundered between days and little forrest events llc will not return until the agreed upon tear-down date.
Who sets up the event? Who cleans it up?
Little Forrest Events LLC will set up the event on the date and time agreed upon during booking. Little forrest events llc will return the following day or day of at the agreed upon time for tear-down of the accommodations. any additional cleanup is the responsibility of the host.
What happens if an item gets broken or stained beyond repair? What if it was an outside guest?
The host is financially responsible for paying for a replacement item, in kind, as well as any applicable taxes and shipping fees.
for stains beyond the normal wear and tear, the host will be financially responsible for any additional laundering feeS incurred by little forrest events llc.
How far will you travel?
Little Forrest Events llc is based in Port Matilda. events within a 15 mile radius are included in the event pricing. events greater than 15 miles will be billed at 67 cents per mile (80 miles round-trip). If your event is greater than 40 miles from port Matilda, please contact us prior to booking your event. This is for ALL EVENT RENTALS.
So how do we feel about smoking, animals, food and crafts?
Please no smoking, must be in a smoke free home. This is to protect the little ones lungs from a medical Emergency such as an asthma attack. Please keep any animals away from setups, they have nails. Snacks are acceptable, just be mindful, chocolate & Pizza sauce stains. Do we even really have to say no slime or paint? LOl
What if I am having a party and I want the movie screen in the middle of the afternoon?
Unfortunately, the projector is not stronger than the sun, So the screen is not viewable until the sun is set, think of a drive in movie. We will not come set up the movie screen until the sun is almost setting, this allows us to position projector onto screen perfectly, Leaving you with little to no work!
Do you do other party planning?
While we are getting started, we would like to keep our focus slumber party, Luxe Spa TAble Setting, Movie Screen, and soft play rentals so we can give you the best experience possible. That’s not to say we don’t enjoy a challenge every now and then. If you have another event in mind that needs the Little forrest events touch, please reach out to us with as much detail as possible to see if we can assist!
SLEEPOVER FAQ
How often are items washed for Sleepovers?
All items are laundered after every event. Items which cannot be machine washed are disinfected and sanitized after every event by little forrest events llc.
Do you supply standard pillows and comforters?
Unfortunately, no. we do supply throw pillows and blankets, however, we also recommend that guests supply their own standard pillow and comforter for a more comfortable experience.
Wait a minute, I customized a theme and now I do not get to keep the pillows or blankets?
There may be a $50 fee for customization if we have to source iteMs. We will keep the pillows and blankets for future Rentals. Thank you so much for understanding.
Will I need to move my furniture?
Yes. Please ensure there is ample floor space available for your event and the setups. Each tent takes up a footprint of approximately 7’ long x 5’ wide. height requirement is 6’. We recommend, in addition to the space required for tents and mattresses, leaving an additional 12” for room to walk between and in front of tents. Not sure how much space you’ll need? Send us a message and we can give you some guidance!
What are the age ranges for sleepover?
We accommodate all age ranges, however, we do request that all guests be of appropriate age to sleep on an air mattress. Air mattresses do not offer any air-flow, so please use your best judgement. No one under the age of 3.